Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 14 days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a robe out of the packaging and examine it, and you can try it on, however we ask that you do not wear it for more than the time needed to try it on (5-10 minutes).
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to firstname.lastname@example.org
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. Do not refuse to accept the goods from your postal service, accept the goods from your postal service and the correct address to return the goods will be supplied within 24 working hours.
Once we receive your return request, we will provide you with a Return Merchandise Authorisation (RMA) number and instructions to return the item. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.
Items must be returned unworn, repacked in their original packaging with all labels/tags attached.
Any Gift with Purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.
Assuming that our return’s policy has been adhered to returned goods will be credited within 21 day of our receiving them.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.