Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 14 days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a robe out of the packaging and examine it, and you can try it on, however we ask that you do not wear it for more than the time needed to try it on (5-10 minutes).
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to email@example.com
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. Do not refuse to accept the goods from your postal service, accept the goods from your postal service and the correct address to return the goods will be supplied within 24 working hours.
Once we receive your return request, we will provide you with a Return Merchandise Authorisation (RMA) number and instructions to return the item. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.
Items must be returned unworn, repacked in their original packaging with all labels/tags attached.
Any Gift with Purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.
Assuming that our return’s policy has been adhered to returned goods will be credited within 21 day of our receiving them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned including pierced earrings for hygiene reasons as well as any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 7 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Unfortunately we do not cover return shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not accept in person returns. Returns can only be made via postal/shipping methods.